Aviation Job Roles
Explore 12 aviation and airport career roles — what each one does, the skills that matter, and how to register your interest. From ramp and ground operations to passenger service, cargo, hospitality and security.
Ground Operations
Ramp Agent
A Ramp Agent works airside on the apron, keeping aircraft turnarounds safe and on time — guiding aircraft, moving baggage and cargo, and coordinating the ground activity that happens under the wing between arrival and departure.
Airport Ground Staff
Airport Ground Staff keep the terminal moving — supporting check-in, boarding gates, passenger assistance and general terminal operations so travellers get where they need to be smoothly.
Ground Handling Executive
A Ground Handling Executive coordinates the services an aircraft needs on the ground — turnaround, ramp activity and baggage — helping the operation run safely and to schedule.
Baggage Handler
A Baggage Handler makes sure bags travel with their passengers — sorting, loading and reconciling baggage safely and accurately so nothing goes astray between check-in and the aircraft hold.
Passenger Experience
Passenger Service Agent
A Passenger Service Agent is the friendly, front-of-house face of the airport — helping travellers through check-in, boarding and the terminal journey, and resolving the questions and hiccups that come up along the way.
Check-in Agent
A Check-in Agent starts the passenger journey — checking travellers in, tagging baggage, issuing boarding passes and getting flights away accurately and on time.
Airport Customer Service Executive
An Airport Customer Service Executive looks after the traveller experience — answering questions, guiding passengers, and turning problems into smooth resolutions across the terminal.
Airport Hospitality
Lounge Associate
An Airport Lounge Associate delivers premium hospitality — welcoming guests, serving food and beverages, and creating a calm, polished experience before travellers fly.
F&B Associate
An F&B Associate keeps airport dining moving — preparing and serving food and drinks quickly and safely so travellers are well looked after on tight schedules.
Airport Hospitality / Guest Services
Airport Hospitality and Guest Services roles make travellers feel looked after — greeting and guiding guests, anticipating needs, and bringing a warm, polished touch to the airport experience.