Special Handling & Wheelchair Assistance Careers
Special handling staff look after the passengers who need more than the standard journey — travellers with reduced mobility, wheelchair users, passengers with visual or hearing impairment, unaccompanied minors and those travelling with medical equipment.
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What a Wheelchair / Special Assistance does
Across the terminal and at the aircraft door, physically active and shift-based — careful, patient work governed by published accessibility standards rather than improvisation.
Assisting passengers with reduced mobility from terminal arrival right through to the aircraft seat.
Operating wheelchairs, ambulifts and mobility equipment safely and correctly.
Escorting unaccompanied minors end to end and completing the handover documentation.
Supporting passengers with visual, hearing or cognitive impairment through every checkpoint.
Handling medical equipment, oxygen and stretcher cases per the carrier procedure.
Returning the passenger own wheelchair or mobility aid at the aircraft door or reclaim.
Relevant skills
Skills relevant to this role are confirmed during onboarding.
Skills shown are typical for the role, not a checklist — register and tell us which you already have.
Who it's for
Open to 10th and 12th-pass candidates, including freshers who are trained on the job. Patience and empathy are the real requirements; physical fitness matters because the role involves lifting, pushing and supporting passengers.
Typical qualification: 10th/12th pass
Wheelchair / Special Assistance — FAQs
What is special handling at an airport?+
Special handling covers assistance for passengers who need support beyond the standard journey — wheelchair users and passengers with reduced mobility, travellers with visual, hearing or cognitive impairment, unaccompanied minors, expectant mothers and passengers travelling with medical equipment.
What rules govern wheelchair assistance at Indian airports?+
DGCA Civil Aviation Requirements, Section 3, Series M, Part I sets out the carriage of persons with disability or reduced mobility in India, including what assistance a passenger is entitled to. Special handling staff are how an airport actually delivers that entitlement day to day.
What qualifications do I need for a special handling job?+
Most roles are open to 10th or 12th-pass candidates and freshers are trained on the job. You will need an Airport Entry Permit after police verification, BCAS-approved AVSEC awareness training, and disability-assistance training; ambulift certification is added where the station requires it.
Is special handling physically demanding?+
Yes. It involves lifting, pushing wheelchairs over distance, and physically supporting passengers during boarding and disembarkation, across a full rotational shift. Physical fitness is a genuine requirement rather than a formality.
Can freshers apply for special assistance roles?+
Yes, and many do — it is one of the clearest entry routes into airport ground operations. Joining the InternAVIA Placement Desk bench lets our team consider you as requirements open at the airports you choose.
Free to register & apply · ₹5,000 placement professional fees only if selected · DPDP-compliant