Terms of Service

Effective Date: 1 June 2026  ·  Published by: Elite World Services Limited

01Acceptance of Terms

By accessing and using InternAVIA (“Platform,” “Service,” “we,” “us,” “our”), you (“User,” “you,” “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Platform.

Elite World Services Limited (“Company,” “Operator”) operates InternAVIA at internavia.ews.aero. These Terms govern use of the Platform and all related services, and apply to:

• Students applying for internships
• Universities partnering with us
• Employers/companies subscribing to services
• All other users of the Platform

Your use of the Platform constitutes acceptance of these Terms in their entirety. We reserve the right to modify these Terms at any time. Continued use after modifications constitutes acceptance.

02User Eligibility & Registration

2.1 Eligibility Requirements

• Be at least 18 years of age, OR be actively enrolled in a recognised university/college (with parental consent if under 18)
• Have the legal capacity to enter into binding contracts
• Not be restricted from using the Platform in your jurisdiction
• Comply with all applicable laws and regulations

2.2 Registration Responsibilities

When registering, you agree to provide accurate and truthful information, keep your account information current, maintain the confidentiality of your password, be responsible for all activities on your account, and notify us immediately of unauthorised access.

2.3 Account Termination

We reserve the right to terminate accounts that provide false information, violate these Terms, engage in fraudulent or harmful activity, have been inactive for 12 months, or are involved in ongoing disputes.

03User Categories & Specific Terms

3.1 Students

Rights: access internship opportunities without fees, receive matching opportunities, view job descriptions, participate in interviews, receive certificates upon completion, and access performance feedback.

Responsibilities: provide accurate educational information, submit truthful applications, respond to employers within reasonable timeframes, maintain professional conduct, honour internship commitments for the full duration, comply with workplace policies, and report any discrimination or safety concerns immediately.

Internship Terms: Programme participation fee applies (details provided upon acceptance); duration 3–6 months; location on-site at specified airport/facility; employment status is internship, not an employment contract; stipend is at the sole discretion of the host organisation and is not guaranteed; no guarantee of permanent employment after internship.

3.2 Universities

Partnership Terms: MOU required; revenue share 30–40% of placement commission; minimum partnership period 12 months; student data must be verified and accurate.

Responsibilities: verify student eligibility, ensure information accuracy, support student participation, maintain student confidentiality, provide necessary verification documents, honour MOU terms, and notify EWS of any student complaints.

Revenue Share Terms: ₹10,000 commission per successful placement; university share 30–40% per MOU; payment monthly on the 10th of the following month via bank transfer; no cancellation or refund after 30 days of internship start.

3.3 Employers

Subscription Tiers:

• Trial: ₹40K/year — 10 profile views, 2 job postings, basic support
• Airport Partner: ₹1L/year — unlimited views, advanced features
• Strategic: Custom pricing — dedicated support, custom integrations

Employer Rights: request managed candidate shortlisting services (eligible plans), post job openings (tier-dependent), schedule interviews through the platform, receive performance analytics, and customer support (tier-dependent). Candidate profiles, contact details, CVs, and other personal information are not made directly accessible through the Talent Bank unless separately authorized and permitted under the applicable candidate consent, privacy requirements, and platform process.

Employer Responsibilities: provide accurate company and job information, conduct fair and non-discriminatory hiring, provide a safe and professional work environment, comply with labour laws, pay stipend where agreed and on schedule, and provide constructive feedback on intern performance.

04Platform Policies & Conduct

4.1 Acceptable Use

Users agree to use the Platform only for legitimate internship purposes, provide truthful information, maintain professional and respectful conduct, not impersonate other users, not engage in harassment or discrimination, and comply with all applicable laws.

4.2 Prohibited Activities

• Fraudulent or deceptive practices
• Harassment, bullying, or abuse of any user
• Discrimination on any protected ground
• Sexual harassment or inappropriate conduct
• Posting offensive, illegal, or harmful content
• Unauthorised access or hacking attempts
• Spamming or mass unsolicited communications
• Intellectual property violation
• Misrepresentation of identity or qualifications
• Unauthorised reselling or commercial use of Platform content

4.3 Enforcement & Penalties

For violations, we may issue warnings, temporarily or permanently suspend accounts, report to relevant authorities, or take legal action. Users have the right to appeal within 7 days of any action taken.

05Internship Terms & Conditions

5.1 Internship Agreement

• Duration: 3–6 months as specified in job posting
• Stipend: At the sole discretion of the host organisation; eligible students may additionally benefit from government schemes where applicable. Stipend is not a guaranteed entitlement and may not be provided in all placements.
• Working hours: 40 hours/week, on-site at specified airport/facility
• Employment status: Internship only — not an employment contract

5.2 Probationary Period

First 30 days: either party may terminate with written notice, no penalty, compensation paid pro-rata. After 30 days: 14-day written notice required with reason; disputes handled through the grievance process.

5.3 Performance & Evaluation

Employer provides performance rating (1–5 scale) at end of internship. Feedback is shared with student and university. Certificate issued upon completion. No guaranteed permanent employment offer.

5.4 Internship Completion

Final payment within 5 business days of completion. Certificate available for download from dashboard. Internship record maintained for 2 years.

06Payment Terms & Chargeback Waiver

6.1 Employer Subscription Payments

Annual subscription paid one-time via Razorpay (credit/debit card). Auto-renewal 30 days before expiry. Refund policy: 30-day money-back guarantee for first subscription; after 30 days, no refund (pro-rata credit possible). Refund initiated within 5 business days.

6.2 University Revenue Sharing

Commission per placement: ₹10,000. University share: 30–40% per MOU. Payment via bank transfer by the 10th of each month. Late payment attracts 1% monthly interest after due date.

6.3 Currency

All transactions in Indian Rupees (INR). International payments converted at current exchange rates by the payment processor.

6.4 Advance Payment

All fees payable to Elite World Services Limited through the InternAVIA platform — including internship programme fees, employer subscription fees, and any other charges — are payable 100% in advance at the time of transaction.

6.5 Acknowledgement of Service

By completing a payment on InternAVIA, you expressly acknowledge that: (i) you have reviewed and accepted the applicable fee schedule; (ii) the payment is made voluntarily and with full understanding of the service being purchased; and (iii) EWS will begin processing your application or subscription upon receipt of confirmed payment.

6.6 Chargeback Waiver

You hereby expressly and irrevocably waive any right to initiate a chargeback, dispute, or reversal of any payment made to EWS through any credit card, debit card, UPI, net banking, or any other payment instrument, on any ground whatsoever — including but not limited to non-delivery of service, dissatisfaction with outcome, or alleged fraud — once EWS has commenced performance of the service. This waiver is a material condition of this agreement. EWS shall not be required to participate in or be bound by any chargeback proceedings initiated in violation of this clause.

Refunds, if applicable, shall be governed exclusively by EWS’s Refund Policy as published on the platform. EWS offers no guarantee as to the timeliness of refunds reaching your bank or card account, which is subject to your bank’s processing timelines.

06AStipend Payment Obligation (Airport Partners)

Airport Partners (host organisations) who accept an intern placed through InternAVIA unconditionally agree to the following:

6A.1 Stipend Commitment

The monthly stipend payable to the intern shall be as mutually agreed and documented in the Airport Partner Agreement or Memorandum of Understanding (“MOU”) executed between Elite World Services Limited and the Host Organisation prior to placement. In the absence of a specific written agreement, the stipend shall be as stated in the intern’s Offer Letter issued by EWS. No Airport Partner shall pay a stipend lower than the amount specified in their applicable MOU or Offer Letter without prior written consent from EWS.

6A.2 Timely Payment

Stipend must be credited to the intern’s bank account on or before the last working day of each internship month. A delay exceeding 7 calendar days beyond the due date constitutes a material breach of this agreement.

6A.3 Probation Period

During the first 30 days of an internship (“Probation Period”), either the Airport Partner or EWS may terminate the placement. In such cases, the intern must be paid a pro-rata stipend for the days actually worked. No deduction may be made from the pro-rata amount on account of training, documentation, or administrative costs.

6A.4 Non-Payment Consequences

Failure to pay the agreed stipend, or any attempt to alter the stipend downward after placement without prior written consent from EWS, will result in: (i) immediate suspension of the Airport Partner’s access to InternAVIA; (ii) the matter being reported to relevant regulatory authorities; and (iii) EWS reserving the right to initiate appropriate legal proceedings.

6A.5 No Offset

Airport Partners may not offset unpaid stipend against any claim or dispute with EWS. Stipend obligations to the intern are independent of any commercial dispute between the Airport Partner and EWS.

06BStudent Data Restriction (Airport Partners)

By accessing student profiles, resumes, contact details, identification documents, or any other personal information through the InternAVIA platform (“Student Data”), Airport Partners expressly agree to the following:

6B.1 Purpose Limitation

Student Data may be accessed and used solely for the purpose of evaluating, onboarding, managing, and assessing interns placed through InternAVIA. Any other use is strictly prohibited.

6B.2 Prohibited Uses

Airport Partners are expressly prohibited from:

• Using Student Data for marketing, promotional communications, or solicitation unrelated to the placed internship;
• Transferring, selling, licensing, or sharing Student Data with any third party, affiliate, or associate;
• Retaining Student Data beyond 90 days after the conclusion of the internship without the student’s explicit written consent;
• Using Student Data to directly recruit the same student for a role that bypasses InternAVIA, within 12 months of placement, without prior written consent from EWS and payment of the applicable placement commission.

6B.3 Data Security

Airport Partners must store all Student Data securely and in compliance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.

6B.4 Breach

Any violation of this clause shall entitle EWS to: (i) immediately terminate the Airport Partner’s access to InternAVIA; (ii) claim liquidated damages of ₹1,00,000 per student record misused; and (iii) initiate legal proceedings under applicable laws.

07Intellectual Property Rights

7.0 Prohibition on Use of Platform Data for AI & Machine Learning

You are expressly prohibited from using automated systems, software, bots, spiders, scripts, or manual processes to access, extract, scrape, crawl, data-mine, reproduce, or copy any content, information, or data from this Platform for the purpose of developing, training, fine-tuning, or enhancing any machine learning model, large language model, artificial intelligence system, or generative AI tool, without obtaining prior written consent from EWS. Violation constitutes a material breach of these Terms and may result in immediate account termination and initiation of legal proceedings.

7.1 Platform Ownership

InternAVIA, including all content, features, and functionality, is owned by Elite World Services Limited and protected by copyright and other IP laws. You are granted a limited licence to access and use the Platform for legitimate purposes only.

7.2 User Content

You retain ownership of content you submit (resume, applications, profile). You grant us a licence to use it for Platform operation and to share with relevant parties. You are responsible for its accuracy and legality.

7.3 Prohibited IP Use

• Copying, modifying, or distributing Platform code
• Reverse engineering or decompiling
• Creating derivative works
• Removing copyright or attribution notices
• Unauthorised commercial use

08Liability & Disclaimers

8.1 “As-Is” Disclaimer

THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant the accuracy of user information or job postings, the quality of internships or employers, successful placements, or a safe/professional work environment.

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, we are not liable for any indirect, incidental, special, or consequential damages, lost profits, loss of income, personal injury, workplace discrimination or harassment, or failure to secure permanent employment. Maximum liability: the lesser of the amount paid by you to the Platform in the last 12 months, or ₹10,000.

8.3 Third-Party Conduct

We are not responsible for actions, omissions, or conduct of other users; non-payment of stipends; quality of internship or training provided; or claims arising from the employment relationship.

09Indemnification

You agree to indemnify and hold harmless InternAVIA, Elite World Services Limited, and their officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, use of the Platform, your content or submissions, workplace conduct or disputes, or third-party claims against you.

10Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of India. The courts of Delhi shall have exclusive jurisdiction.

10.2 Grievance Resolution Process

• Step 1 — Written Notice: send detailed grievance within 30 days to grievance@internavia.ews.aero
• Step 2 — Investigation (7–14 days): we investigate and gather information
• Step 3 — Resolution Attempt (14 days): propose resolution or facilitate direct negotiation
• Step 4 — Final Decision (7 days): binding written decision with reasoning

10.3 Arbitration

If unresolved within 60 days, either party may seek arbitration in Delhi, India (English, single mutually agreed arbitrator). Decision is final and binding.

11Termination & Suspension

11.1 Termination by User

You may terminate your account anytime via account settings. Outstanding payments remain due. Active internships may be affected.

11.2 Termination by Platform

We may terminate or suspend accounts for Terms violation, fraudulent activity, illegal conduct, harassment, non-payment, or inactivity (12+ months). Reasons provided in writing.

11.3 Effects of Termination

Account access is immediately revoked. Financial obligations remain. Non-refundable amounts are retained. Data handled per Privacy Policy.

12Modification of Terms

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. For significant changes, 30-day notice is provided with option to terminate before changes take effect.

13Severability & Waiver

If any provision is invalid or unenforceable, it shall be modified to the minimum extent necessary; remaining provisions remain valid. Our failure to enforce any right does not constitute a waiver of that right.

14Entire Agreement

These Terms constitute the entire agreement between you and InternAVIA regarding use of the Platform and supersede all prior agreements. For students, these Terms are incorporated with the PM Internship Scheme 2024 guidelines. For university partners, these Terms are incorporated with your MOU.

15Contact & Grievance Officer

• Customer support: support@internavia.ews.aero — 9 AM to 6 PM IST, Monday–Friday
• Grievance Officer (IT Rules 2021): Mr. Akash Singh — +91-9599993825
• Grievance email: grievance@internavia.ews.aero — acknowledgement within 24 hours, resolution within 30 days
• Privacy: privacy@internavia.ews.aero
• Legal notices: legal@internavia.ews.aero
• Address: Elite World Services Ltd, New Delhi, India

16Miscellaneous

• Notices to you: via registered email, dashboard notification, website banner, or registered postal address
• Relationship: No partnership, joint venture, or employment relationship is created between you and the Platform, or between students and employers
• Force Majeure: Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, pandemics, war, etc.)
• Headings: Section headings are for convenience only and do not affect interpretation

Last updated: 25 June 2026 · Next review: 25 June 2027