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InternAVIA

Airport Meet & Assist Essentials

Learn how an airport host welcomes, guides and hands over a guest at Indian airports — from the first greeting to departures, arrivals, connections and passenger care.

  • Beginner
  • About 5 hours
  • English
  • 365-day access

What you will learn

  • Understand who does what in an airport terminal, and where a meet-and-assist host fits.

  • Know how to prepare for a guest, greet them and stay within the limits of the role.

  • Know the steps of a departure, an arrival and a connection, and how each handover is completed.

  • Know how guests who need assistance are supported, and how to describe your learning in a first application.

  • A meet-and-assist host in a navy uniform walks beside a family of four with their suitcases through a bright terminal, pointing the way ahead.

    A host with a family at the start of their journey

  • Beside a baggage reclaim belt, a meet-and-assist host and a passenger look together at the tag on the handle of a dark suitcase.

    Reading the tag together

  • A young candidate in a formal shirt answers a question across a table from two interviewers in a bright meeting room.

    An interview is a conversation about evidence

Try the learning experience

Try the boarding clock and see how the course explains the difference between boarding time, gate closing and departure.

Read a full sample lesson
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The boarding clock: from gate open to doors closed

Gate team in position

Agents sign in to the flight at the gate, check the passenger numbers, the assistance list and any messages from the crew or the supervisor, and make sure the gate screen shows the right flight.

Example timings in minutes before departure. Every airline sets its own.

Move through the stages of boarding to see what each time means for a host walking a guest to the gate. This example is fictional; times differ between airlines and flights.

What is included

Illustrated lessons across five modules, four workplace scenarios, practice quizzes and written activities with answer guidance.

Not covered, and taught by employers after hiring: the airport entry pass and security awareness training; the employer’s booking system and local procedures; handling wheelchairs and other mobility equipment; first aid; airline check-in systems.

Who created this course?

Developed by the InternAVIA course team at Elite World Services Limited, using public aviation sources. References are included in each lesson.

Pictures on this page are illustrations made for InternAVIA. They do not show a real airport, airline or person.

Assessment and certificate

Complete the lessons and required quizzes, then take a 20-question final assessment.

  • 30 minutes
  • 70% pass mark
  • Up to three attempts

Successful learners receive a certificate of completion with a unique ID and QR code for verification.

This is introductory education, not a regulated aviation qualification. It does not guarantee employment.

Who is behind these courses

An aviation company that teaches, not a course company

InternAVIA is part of Elite World Services Limited. We have worked at airports since 2012: meeting, assisting and escorting passengers, every day of the year and around the clock. These courses teach the work our own teams do.

In aviation since
2012
Airports in India in our network
67
Airports outside India
17
Passengers assisted
100,000+

How the company grew from 2012 to today

The same company also runs

Before you enrol

Do I need experience?
No. The course is designed for beginners.
How long can I access it?
365 days from enrolment.
Are there extra charges?
No. The ₹299 price includes GST, the assessment and certificate.
How do I get help?
Email aviation@ews.aero.

Start learning passenger services

₹299 including GST · One-time payment

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